Moderation & reporting

A Marketplace moderator is a person holding the marketplace:moderate permission or a platform administrator flag. An ordinary workspace owner role — however powerful inside its own workspace — is never sufficient. Moderation happens in the EternalEngine app, never on scrollforge.io, and every publish, reject, suspend and reinstate action records who did it and a comment.

A seller's listing starts as a draft. Submitting it puts it in the review queue, oldest first. A moderator checks it against the Listing guidelines and theProhibited content policy and either publishes it orreturns it to draft with a comment. The seller sees every event — submitted, approved, rejected — with its comment on the listing's review timeline, and may edit and resubmit. There is no path by which a seller, or anyone without the moderator permission, can set a listing live.

To report a listing, a seller profile or a review, emailinfo@eternalengineos.io with the subject "ScrollForge content report" and include:

1. the URL of the listing, seller page or review (from scrollforge.io or the app);
2. what is wrong and, where possible, which part of the prohibited content policy or guidelines it breaches;
3. anything that helps us verify it — screenshots, the original work if it is yours, the specific file or passage;
4. your name and email if you want to hear the outcome (anonymous reports are read too);
5. a statement that you believe in good faith that the report is accurate.

Security vulnerabilities in a product or in the marketplace go to thedisclosure channel. Copyright and trademark claims go through the Copyright & DMCA policy (section 08). Child sexual abuse material: report it to us and to the authorities in your country immediately.

1. Acknowledgement. If you gave an email address we confirm receipt; we read every message and aim to reply within one business day.
2. Human review. A moderator examines the listing, the file and the seller's history against the policies. No decision is automated.
3. Decision. One of:
   • No action — the content does not breach a policy; we tell you why.
   • Correction requested — the seller is asked to fix or archive the listing within a set time.
   • Seller suspended — for a clear or serious breach: every one of the seller's listings is hidden from the catalog and search immediately and cannot be purchased. Reinstatement restores them.
   • Account removed and, where required, a report to law enforcement — for illegal content.
4. Outcome. If you asked to be told, you hear the result and the reason in outline.

When a listing is returned to draft, the moderator's comment appears on that listing's review timeline, which the seller can read in the app and on their listings page. When a seller is suspended, their selling pages show the suspension, and we email the account's address with: the content concerned, the policy it breached, the facts we relied on, whether the report came from a third party (never who), what the seller can do to be reinstated, and how to appeal. That email is written by the moderator, by hand.

A seller whose listing was rejected or whose account was suspended, and a reporter whose report was closed with no action, may appeal by emailinginfo@eternalengineos.io with the subject "ScrollForge moderation appeal" within six months of the decision, stating the decision, why it was wrong, and any new information. Appeals are reviewed by a person, wherever possible not the one who made the original decision, and answered by email with reasons. If an appeal succeeds, a reinstated seller's listings return to the catalog at once, and a returned listing can be resubmitted.

Rejection comments on the review timeline are not appeals — they are the fastest route: edit the listing to address the comment and resubmit.

Reports made in bad faith — to harass a seller, to remove a competitor, or repeatedly without basis — are a breach of the Marketplace Terms and are handled the same way as the conduct they allege: a warning, then suspension of the reporting account's selling and reviewing privileges.

Copyright and trademark claims about a listing follow theEternalEngine Copyright & DMCA policy: a notice with the elements listed there, sent to the same address with the subject "DMCA notice", leads to removal of the material and notice to the seller, who may counter-notice. Buyers who already downloaded a product that is later removed keep the file they downloaded but lose the ability to re-download it; the refund policy covers a purchase made shortly before removal. Repeat infringers lose the ability to sell.